Answers to the Questions You Care About Most
Have questions about home care services, scheduling, or how Mainstream Support Enterprises can help your family? You’re in the right place. Browse through our most commonly asked questions to get quick, clear answers from our team.
Getting Started
How do I get started with care?
Call us at (678) 273-8201 or submit the form on our website. We will ask a few questions, then schedule a free in-home consultation at a convenient time.
How quickly can care begin?
In most cases we can complete an in-home consultation within a few days and begin services shortly after. For urgent needs, call us directly and we will do our best to accommodate you.
What happens at the first visit?
We meet with you and your family at home, review needs and preferences, answer every question, and prepare a written care plan with a clear schedule and pricing. There is no cost or obligation.
Is there a minimum number of hours?
Care can be scheduled hourly, daily, overnight, or on a recurring plan. We will discuss the schedule that makes sense for your situation during the consultation.
Services & Scheduling
Which services do you provide?
Home health care, companionship, appointment assistance, mobile personal care, and personal support. Services can stand alone or combine into one coordinated care plan.
Can I choose the days and hours?
Yes. We build the schedule around your routine, including evenings and weekends, and adjust whenever your needs change.
Can services change over time?
Absolutely. Care plans are reviewed regularly, and you can add, reduce, or change services at any time by contacting our office.
Do you help with transportation to appointments?
Yes. Our appointment service includes scheduling, reminders, door-to-door accompaniment, pharmacy pickups, and follow-up on provider instructions.
Caregivers & Safety
Are your caregivers screened?
Yes. Every caregiver completes background checks, reference verification, and training before serving clients, and is supervised on an ongoing basis.
Can I request a different caregiver?
Yes. If a match is not right, contact our office and we will arrange a change promptly.
How do you keep families informed?
Families receive regular updates and visit notes, and can reach our office directly whenever questions come up.
Service Area & Payment
Which areas do you serve?
Houston, Bibb, Peach, Twiggs, and Crawford Counties within a 35 to 40 miles radius. The local team will be based out of Bibb County.
What if I live just outside these counties?
Contact us. Depending on distance and schedule, we may still be able to help or point you to the right resource.
How is care paid for?
Payment options vary by service. Call us and we will walk you through private pay, long-term care insurance, and any programs that may apply to your situation.
Contact Us
Have questions or need help getting started? Visit our Contact Us page to connect with our team and learn more about how Mainstream Support Enterprises can support you and your loved ones.
Get in Touch